Return & Exchange Policy – KITIYA

At KITIYA, we want you to love what you wear. If something’s not right, we’re here to help with a simple and transparent exchange process.

Exchanges Only (No Refunds)

• We offer exchanges only (no refunds) within 7 days of receiving your order.

• To be eligible, items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.

• Exchanges are accepted only for size issues or manufacturing defects.

Items Not Eligible for Exchange

• Sale items

• Products that have been misused, damaged, or show signs of wear

• Items returned due to hygiene reasons (e.g., innerwear, accessories, etc.)

How to Request an Exchange

1. Contact Us:
   Reach out via WhatsApp or email within 7 days of receiving your order.

   • WhatsApp: [Your WhatsApp Number]

   • Email: [Your Email Address]

2. Provide Details:
   Share your order number, photos of the item, and the reason for exchange.

3. Ship the Item:
   Send the item to our address via a reliable courier service. The item must be securely packaged.

4. Inspection & Replacement:
   Once we receive and inspect the item, we will process your replacement if it meets our policy criteria.

Shipping Costs

• Return shipping (sending the item back to us): Paid by the customer.

• Re-shipping (sending the replacement to you): Paid by KITIYA only if the item is defective or there was a manufacturing error. For all other exchanges (e.g., size), re-shipping is paid by the customer.

Important Notes

• Exchanges are processed subject to product availability.

• We reserve the right to deny exchanges if the returned item does not meet our policy conditions.

• Please allow up to 7 business days for processing after we receive your returned item.

Need Help?

For any questions about our Return & Exchange Policy, please contact us:

• Call : +94 70 122 4834

• Email: info@kitiya.lk

Thank you for shopping with KITIYA!